Shipping Information:

Orders can take up to 48 hours to process before they are shipped. However, we make every effort to process and ship your order the same day that your order is placed. If any items require additional times to process (example: personalization or embroidery items) we will list this on the description page of the gift product.  During the Christmas Holiday season order volume may cause additional processing times. However, we do everything we possible can to avoid any additional processing times.

To prevent delays in delivery please ensure that the billing and delivery addresses are entered correctly.  Once an order has shipped we will email you a tracking number for the shipment once it is available.

Shipping Restrictions:

• We only ship to the 48 Continental United States. 
• Shipments that contain alcohol will require a signature and a valid drivers license showing proof of age 21 or older in order for the delivery to be dropped off.  Alcohol shipments can only be shipped to certain states which is identified on the description page for products that contain alcohol.
• Gift Baskets by Irene only ships to the 48 Continental United States. 

Substitution Policy:

At times it will be necessary to substitute items due to stock availability. Rest assured any substitutes will be at least of equal value or more. During summer months chocolate and other perishable may be substituted or require overnight shipping. The product detail page will state any initial substitution or shipping requirements during the summer months. For items that can withstand summer heat will be shipped, but will require overnight shipping and will be packed with cooling packs. Gifts during the warm months should not sit outside or stay anywhere with high heat. Gift Baskets by Irene cannot be responsible for perishable items shipped overnight in which the recipient is not immediately available to receive the shipment.

Refunds and Returns:

If you are not satisfied then please contact us immediately. We will do everything within reason to ensure your satisfaction.  You are our number one priority. If you are not happy then we are not happy.